Service delivery requires quick and accurate responses to keep customer service levels acceptable. But what are the data challenges in making that happen and how can we help you achieve a higher level of customer service?
Are you able to have automated and consistent service delivery experience or is everything a one-off project?
How do you manage the use of resources against contracted service requests to ensure consistent quality in the delivery?
Can you see and track from a service delivery perspective what activity in is process? Can you do this real-time and make critical changes as a result?
"42% of service agents are unable to efficiently resolve customer issues due to disconnected systems, archaic user interfaces, and multiple applications."
Improve your level of service delivery by connecting data, systems and people across your enterprise.
Auto create projects based on service requests
Keep support cases and events synchronized between projects and service
Ability to set rates based on predictable costs
Determine effective support behaviors to drive reduced costs
Connect front-end to back-end to deliver higher quality of customer service
Improve service delivery with shared activity performance reporting
Improve collaboration with shared project level views
Manage projects better with centralized control
Create a consistent and repeatable process for delivery, quality and scale. Keeping the customer or user in the process and getting the right information at the right time to achieve higher level of execution.
Identify better how to manage projects and service delivery with shared activity performance. Budget resources more effectively by determining rate cards and burn down measurements ahead of time.
Avoid project restarts or losing customer interaction by managing the activities effectively across the organization and provide the right resources at the right time.
Patterns for Success
IDC Analyst Guidance
Buy or Build
6 Questions To Ask A Potential Partner
The Truth With Native Integration
Can You Afford It?
Best Practice Guidebook
Roadmap for Success
Best Practice Templates
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