How Sound United brought together systems, IoT, process and customer experience into an end to end solution.

"Covid was a tough time for everyone - consumers shifted the way they did everything and we had to find a new way to lead, we're very grateful for the partnership with Put It Forward to take us to that next level.”

Scott Sinclair - CFO

Sound United is a global audio, video and sound experience marketplace leader. Owning and operating such brands as Bowers and Wilkins, Denon, Definitive Audio, Marantz, Polk and others.

Serving a global market and operating across multiple regions, Sound United brings everything together through a data centric approach, delivering next level capabilities that set it apart.

Vista, California, United States

Direct to Consumer, Retail, CPG, Channel and Third Party

Results by the numbers

9 Systems

Cloud, custom, on-premise and devices integrated via no code solution.

3 Months

To implement and deploy multiple integartion, analytics and deploy predictive analytics capabilities into an operational model.

100%

Automation of customer experience processes, engagement and device insights.

Processes Automated

Voice of the customer
Seamless customer 360
Direct to consumer marketplace experience

Integrations and Systems

Challenges

Disconnected best of breed systems
Repetitive and time costly manual work
Costly system licenses
Cross channel insight

Like many organizations Sound United works with the best of breed solutions for their business. Vendors like Oracle, Amazon, Klaviyo, Qualtrics and others.

Building code and using legacy development platforms slow down delivery when every minute is needed to run the business.

Solutions

Implement intelligent automation platform
Connect systems
Automate manual processes and accelerate customer experience processes
Deliver 360 customer view and personalization at scale
Integrate CLV analytics globally

Real time analytics and deep predictive insights into the customer start with having access to the data you need.

The Put It Forward components leveraged at Sound United are the:

Integration Designer
Process Manager
Data Services
Data Analytics
Predictive Algorithms

Results

Consistent customer experience
Marketing messages and sales communication aligned
Customer engagement and revenue growth
Deep customer and business insights

Sound United had been working with Put It Forward for a number of years and when the change to deeper customer insights to run the business was needed. They were able to leverage the integration and process automation layers and work with the data to help understand what the true value of their customers are.

This in turn helps provide a better customer experience and deliver superior performance to the organization and it's partners.

Our customers get more than what they pay for

Put It Forward not only offers the intelligent enterprise automation platform but also the resources, support and guidance today’s businesses require to succeed with automation.

Unmatched support & service to ensure any issue you encounter is immediately addressed & problems are resolved ASAP.

Industry best practices & operational guidance for your team to benefit from our learned experience working with 100s of leading businesses.